Call recording tools for teams that review their calls.
Call recording tools capture phone conversations so a team can replay them, search them and coach from them. Compare what each one records, where the recording happens and what it connects to, using the vendor's own pages.
A call recording tool saves the audio of a phone call, and often a written transcript with it. Some are built into a business phone system. Some record calls made in other dialers and meeting apps. Others track inbound calls back to the ad or page that produced them.
That is why two products in this category can solve different problems. One helps a manager coach reps. Another shows a marketer which campaign made the phone ring. The pages here describe each one from its own site, so you can tell which job it does before you book a demo.
Where the recording happens
Check whether it records inside its own phone system or captures calls from the dialers and meeting apps you already use. That decides whether you switch phones or just add a layer.
What you do with the recording
Storage alone is cheap. Look for transcripts, search, summaries and coaching tools if you want to learn from calls, or attribution if you want to learn where calls came from.
What it connects to
If your reps work in a CRM, check that calls and notes land on the contact record, and which CRMs the vendor names on its own integrations page.
What it costs
Look for per-seat pricing, usage fees and what each plan includes. A price you cannot find on the vendor's site usually means a sales call.
Do step 2 before you dialDo step 2 before you dial15 call recording tools
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Send your call list and every contact comes back High chance, Low chance or Bad data, with the best way to reach them. Use it before you dial so reps spend their dials on people who pick up.
- Checks every contact before you dial
- Works in Claude, ChatGPT and Cursor
- REST API and CSV upload
Aircall is a cloud phone system that puts calls, SMS and messaging in one place, connected to the CRM or help desk a team already uses. It also sells AI features, from live coaching and call summaries to voice agents that answer calls.
- Power Dialer and outbound campaigns
- Call recording and transcripts
- AI coaching and summaries
CallHippo is a cloud phone platform that puts business calling, messaging and call-center features in one account. Its home page lists a power dialer and auto dialer for outbound calling, plus automatic call recording with transcription.
- Power dialer and auto dialer
- Call recording
- High-volume outbound plan
CloudTalk is a cloud phone system for sales and support teams that make or take calls in several countries. It covers local and toll-free numbers, call flows and IVR menus, call recording, live monitoring and reporting, plus WhatsApp and international SMS.
- Power and parallel dialers
- Call flows and routing
- Call recording and monitoring
MightyCall is a cloud phone system built around call center work. Every plan includes business numbers, call recording and click-to-dial, and the higher plans add supervisor tools such as live call monitoring, plus auto dialing for outbound teams.
- Plan-based auto dialer
- Answering machine detection
- Local presence dialing
Ringover is a cloud phone system aimed at sales and recruiting teams. It gives each user calling, texting and call logs in one account, and layers on IVR, call routing, recordings, transcripts and call summaries.
- Power Dialer
- Call campaigns
- Recordings and summaries
KrispCall is a cloud phone system that puts calls, texts, voicemail and notes in one shared inbox. Teams get virtual numbers from many countries, call routing, call recording and live monitoring, with no desk phones to install.
- Power Dialer add-on
- Call recording and transcripts
- Live call coaching
CallRail is a call tracking platform that connects marketing campaigns to the calls, texts and form fills they generate. Its focus is attribution: which ad, keyword or page made the phone ring, and what happened on the call afterward.
- Call and text tracking
- Call recording and routing
- Conversation analysis
CallTrackingMetrics, now branded CTM, is a conversation analytics and call tracking platform for sales and marketing teams. Tracking numbers and dynamic number insertion connect calls, chats, form fills and texts to the ads behind them, and AskAI reads recordings and transcripts to pull out what customers wanted.
- Call tracking and attribution
- AskAI conversation analysis
- Lead and call routing
Convirza is a call tracking and conversation analytics platform. It records and scores phone calls and text conversations with AI, and ties each call back to the ads, keywords and web pages that produced it.
- Call tracking
- Convirza AI analytics
- Lead and agent scorecards
Gong captures what happens in customer conversations and turns it into coaching, deal and forecast insight for revenue teams. Its conversation intelligence product records and transcribes calls, meetings and emails, then looks for topics, objections, competitor mentions and buying signals.
- Call and meeting capture
- Conversation analysis
- Deal and forecast views
Invoca is a revenue platform that connects phone calls, texts and web forms to the marketing that produced them. Its call tracking attributes the source and outcome of each call, and Signal AI pulls insights out of those offline conversations.
- Call tracking
- Signal AI
- Quality management
Jiminny records and transcribes sales calls and video meetings, then analyzes them for coaching and deal insight. Its AI Notetaker captures conversations, and its CRM sync logs calls, transcripts and insights back to the customer record.
- AI Notetaker
- Conversation intelligence
- Ask Jiminny
Nextiva is a cloud communications and customer experience platform. Its small business plans bundle voice, business texting, video meetings and team chat, and its contact center plans add chat, email, routing and reporting across channels.
- Business calling and texting
- Contact center plans
- Progressive and predictive dialing
RingCentral is a cloud communications company. Its RingEX product bundles a business phone, business SMS, team chat and video meetings, and the site adds AI helpers for answering calls, meeting notes and conversation analytics on top.
- Business phone and SMS
- Call recording
- RingCX contact center
Talkdesk sells a cloud platform for running customer contact centers. Its home page describes a hybrid workforce, where people handle judgment and empathy while AI agents carry out routine work from start to finish.
- Omnichannel engagement
- AI agents
- Quality management and analytics
Compare call recording tools side by side
Frequently asked questions
It is software that saves the audio of phone calls, and often a transcript. Teams use it to replay calls, train new reps and keep a record of what was said. What it does beyond recording varies, so read what each one says it does.
Not quite. Recording saves the call. Conversation intelligence analyzes recordings to find coaching moments, topics and deal risks. Many products do both, but some only record and some are built mainly for the analysis.
It depends on where the people are. US states differ on whether one party or every party must agree to a recording, and some other countries add their own rules. Ask a lawyer, and check what notices the tool can play.
Many do. Some dialers and phone systems record every call on every plan, and others limit it to higher plans or keep recordings for less time on lower ones. Check the plan details before you buy a separate recording tool.
Call tracking ties a phone call back to the ad, page or campaign that led to it, usually for inbound calls. Call recording saves the conversation itself. Some products do both, so check which one you actually need.
It varies by vendor and plan. Some keep recordings for a set number of months and others for longer on higher tiers. Check the retention period and whether you can export recordings before you rely on them.
Most charge per user each month, and some add usage fees for minutes, transcripts or extra storage. Analysis features often sit on higher plans. If the price is not on the vendor's site, expect to book a call.
Check where calls are recorded, which dialers and CRMs it connects to, whether transcripts are included, how long recordings are kept and what the contract length is. Ask for a trial on your own calls.
Teams that coach reps, train new hires or need a record of conversations get the most from it. A single rep on a few calls a week may do fine with notes. A managed floor usually wants recordings.
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