Aircall vs Talkdesk: which is right for you?
Features, pricing and fit, compared from a cold calling point of view. Not affiliated with either tool.
Aircall and Talkdesk both run calls in the cloud, but they are sold to different buyers. Aircall is a business phone system for sales and support teams, with a Power Dialer on its Professional plan. Talkdesk is a contact center platform for customer service operations, with AI agents, quality management and analytics, and it does not publish prices. This page sets out what each vendor says on its own site.
- From
- $30 per license per month
- Price not published
- Free plan
- Yes
- -
The short answer
Here is who each of Aircall and Talkdesk suits best, from what each vendor says on its own site.
- You want prices you can read before talking to anyone, since Aircall lists Essentials at $30 and Professional at $50 per license per month.
- You need a Power Dialer and outbound campaigns for working a lead list, which its pricing page places on the Professional plan.
- You want calls, SMS and a shared inbox in one phone system tied to a CRM such as Salesforce, HubSpot or Pipedrive.
- You run a customer contact center and want voice and digital channels, quality management and interaction analytics on one platform.
- You want AI products such as Copilot, Autopilot, Navigator and Agentic Outbound, and you are happy to scope them in a conversation with the vendor.
- Your work is service-led, in areas such as financial services, insurance, healthcare, retail or utilities, which the Talkdesk home page names.
Side by side
| FEATURE | Aircall | Talkdesk |
|---|---|---|
| Starting price | $30 per license per month | Price not published |
| Free plan | Yes | Not listed |
| Billing | Per seat | Price not published |
| Works with | Salesforce, HubSpot, Pipedrive, Zendesk CTI, Bullhorn | Salesforce, HubSpot, Zendesk, Microsoft Teams, ServiceNow |
Key features
- Power Dialer and outbound campaigns
- Call recording and transcripts
- AI coaching and summaries
- SMS, MMS and shared inbox
- CRM and app integrations
- Omnichannel engagement
- AI agents
- Quality management and analytics
- Workforce engagement
- Integrations marketplace
Pricing
Per-license plans billed monthly or annually (annual saves 25%): Essentials at $30 per license per month and Professional at $50, each with a 3-license minimum. Enterprise is custom with a 25-license minimum. Add-ons and extra numbers cost more.
See Aircall pricingPrices are not published on the pricing page. It points visitors to a Talk to an Expert button.
See Talkdesk pricingWhere each fits in your calling
Aircall and Talkdesk sit at the same step of a calling day, so most teams choose one rather than both.
- STEP 1Find the numberBuild the list and fill in mobiles
- STEP 2See who will pick upCheck the list before you dial
Will This Person Answer - STEP 3DialCall the high chance contactsAircallTalkdesk
- STEP 4Log the callRecord the outcome and follow up
Frequently asked questions
Aircall is a cloud phone system for sales and customer conversation teams, with calls, SMS and CRM connections. Talkdesk is a contact center platform for customer experience teams. If you mainly want to dial a prospect list, Aircall is the closer fit on what each vendor says.
Aircall does. Essentials is $30 per license per month and Professional is $50, each with a 3-license minimum, and Enterprise is custom with a 25-license minimum. Talkdesk's pricing page publishes no figures and points visitors to a Talk to an Expert button.
Aircall lists a Power Dialer and outbound campaigns on its Professional plan. Talkdesk's home page names an AI product called Agentic Outbound, but the pages we read do not describe a plain list dialer, so ask the vendor how outbound would be set up.
The pages we read do not state a seat minimum or a team size, and prices are not published. Talkdesk is aimed at contact centers, so a small sales team should expect more platform than it needs. Aircall needs at least 3 licenses on its Essentials and Professional plans.
Aircall's pricing page says new accounts get free access to test the platform, without stating how long it lasts. The Talkdesk pricing page we read does not mention a trial, so ask the vendor if that matters to you.
Both list Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack and Pipedrive among their integrations. Aircall also lists Outreach, Salesloft and Gong, while Talkdesk lists ServiceNow, Microsoft Dynamics 365 and Zoom. Check each integrations page for what syncs back to the record.
Aircall lists call recording and AI transcripts from the Essentials plan. Talkdesk lists quality management and interaction analytics, but the pages we read do not spell out recording settings. Confirm recording details with Talkdesk for your plan.
No. Neither has a documented native link, so you check your contacts first by CSV, then load the High chance contacts into your outbound setup. US phone numbers only, and the first 250 contacts are free with no card required.
For Aircall, build your Power Dialer or outbound campaign list from the High chance rows. For Talkdesk, load them into your outbound setup using the import steps in its documentation or from your account contact, since we found no public steps.
Send Low chance contacts to another channel. Aircall includes SMS and MMS, so a text can work there, while Talkdesk lists digital channels on its platform. Keep Bad data contacts out of any campaign on either one.
Know who’ll answer
before you call.
Ask your AI tool who on your list will pick up. Every contact comes back High chance, Low chance or Bad data, with the best way to reach them.
No card required. US phone numbers only.