Terms of Service

The service

Will This Person Answer analyzes US phone contacts you submit and returns a grade (A1, A2 or A3), an action and a reason for each one. Grades are a prioritization aid based on the data available at the time. They are not a guarantee that a person will or won't answer, and they are not legal advice.

The service is for business use only.

Your account

• You must be at least 18 and sign up with a work email address.
• You're responsible for your account, your API keys and everything done with them. Keep keys private and rotate them if one is exposed.
• You must give accurate information and keep it up to date.

Credits and plans

• One credit analyzes one contact. Only contacts that come back with a grade use a credit.
• There are two kinds of credit: plan credits and top-up credits. Your available balance is the two added together. We use your plan credits first, then your top-up credits.
• Every new account gets 250 free plan credits. This is a one-off allowance and doesn't renew.
• Standard costs $500 a month and Partner costs $250 a month. Both include 5,000 plan credits a month, and both can buy top-up credits at any time.
• Plan credits roll over while your account is active. Each time a monthly subscription payment goes through, 5,000 plan credits are added to whatever you have left. The one exception is your first paid month: any unused free credits are removed at that point, because the free allowance is a trial and doesn't carry onto a paid plan.
• Top-up credits are credits you buy separately, including any bonus credits that come with a purchase. They don't expire while your account is open, and they aren't affected when your plan starts, renews, changes or is cancelled.
• If you cancel, you keep all of the plan credits you have left and all of your top-up credits. They simply stop being added to each month.
• Partner pricing requires two LinkedIn posts a month about Will This Person Answer and membership of the Partner Slack channel. If you miss your posts, we may remove the Partner discount and move you to Standard pricing from your next billing period, after telling you.
• Subscriptions renew automatically each month until you cancel. You can cancel at any time, and your plan stays active until the end of the period you've paid for.
• Payments and credit purchases are non-refundable, except where the law requires otherwise or we've made a billing mistake.
• Prices exclude any taxes that apply. We may change prices with at least 30 days' notice. The change applies from your next billing period after the notice.

Acceptable use

You agree to:

• Only submit contacts you have a lawful basis to process and contact.
• Comply with all laws that apply to your calling and outreach, including the Telephone Consumer Protection Act, Do Not Call rules and data protection law. Litigation-risk flags help you avoid risky numbers, but compliance remains your responsibility.
• Not resell the service or its outputs as a standalone data product, reverse-engineer it, overload it, or get around rate limits.
• Not use the service for harassment, fraud or any unlawful purpose.

We may suspend or close accounts that break these terms.

Your data

You keep ownership of the contact data you submit. You give us permission to process it only to provide the service, as described in our Privacy Policy, and you confirm you have the right to submit it. Where we process personal data on your behalf, we do so as your processor and only on your instructions.

Availability

We aim to keep the service available and working well, but we don't guarantee it will always be uninterrupted or error-free. Rate limits and batch limits apply as described in the documentation. We may change or improve features over time.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

Otherwise, we're not liable for any indirect or consequential loss, or for loss of profits, revenue, business, data or goodwill. Our total liability to you for all claims in any 12-month period is limited to the amount you paid us in that period.

The service is provided "as is". To the extent the law allows, we exclude all warranties not set out in these terms.

Ending the agreement

You can request closure of your account at any time by emailing support@willthispersonanswer.com. We may suspend or end your access if you seriously or repeatedly break these terms, or if we stop offering the service, in which case we'll give you reasonable notice where we can.

When your account closes, any unused credits are lost and can't be exchanged for cash, except where the service ends for reasons other than your breach of these terms.

Changes

We may update these terms from time to time. We'll tell you about significant changes by email or in the app before they take effect. If you keep using the service after that, you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Cold Calling Group Ltd, 5 Ducketts Wharf, South Street, Bishops Stortford, Hertfordshire, CM23 3AR, United Kingdom. Email: support@willthispersonanswer.com.