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Five9

A cloud contact center platform for inbound, outbound and blended teams, with a dialer included in its voice bundles.

Five9 sells cloud contact center software that covers voice, chat, email, SMS and social messaging in one platform. Outbound and blended (inbound plus outbound) calling are part of the product, and its pricing page lists a dialer among the essential features of its bundles.

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At a glanceChecked Oct 12, 2026
Starting price$119 per seat per month
BillingTiered plans
Works withSalesforce, ServiceNow, Microsoft Dynamics
From Five9’s own siteSources

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What is Five9?

Five9 sells cloud contact center software that covers voice, chat, email, SMS and social messaging in one platform. Outbound and blended (inbound plus outbound) calling are part of the product, and its pricing page lists a dialer among the essential features of its bundles.

It is built for contact centers rather than a single rep with a lead list. Its pricing sits in five bundles, with AI features, workforce engagement tools and CRM and unified communications adapters layered on top, and a 50-seat minimum.

Who it’s for

Five9 lists enterprise, mid-market and small business as the company sizes it serves, and names industries such as financial services, healthcare, retail, government, collections and sales and telemarketing. Its pricing is quoted by concurrent user with a 50-seat minimum, so it suits teams of that size.

SMBsGrowing teams with a handful of reps
Mid-marketEstablished teams with several reps and managers
EnterpriseLarge teams with admin, security and procurement needs

Key features

Outbound and blended calling
Voice bundle basics
AI tools
Workforce engagement
CRM and UC adapters
Five9 core capabilities
  • Outbound and blended calling
  • Voice bundle basics
  • AI tools

Pricing

Five bundles. Digital is $119 and Core is $159 per seat per month, with a 50-seat minimum. Plus, Pro and Enterprise are custom quotes.

Digital
$119per seat per month
Digital channels only. 50-seat minimum.
Core
$159per seat per month
All channels with essential AI. 50-seat minimum.
Plus
Custom
All channels with advanced AI.
Pro
Custom
All channels with essential AI and workforce engagement management.
Enterprise
Custom
All channels with advanced AI and workforce engagement management.

Swipe for every plan. Prices from Five9’s own pricing page. Check there before you buy.

Alternatives to Five9

Aircall

A cloud phone system for sales and support teams, with a Power Dialer on its Professional plan.
Pricing
From $30 per license per month
Trial
Yes
Cold calling softwareSales dialersCall recording tools

RingCentral

A business phone, messaging and contact center platform with call recording that sales teams can use as their calling line.
Trial
14-day trial
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Talkdesk

A cloud contact center platform that combines voice and digital channels, AI agents, quality management and analytics.
Pricing
Price not published
Cold calling softwareConversation intelligence toolsCall recording tools

Nextiva

A cloud business phone and contact center platform with outbound calling, texting and call recording, with progressive and predictive dialing on its higher contact center plans.
Cold calling softwareSales dialersCall recording tools

See all Five9 alternatives

Where Five9 fits in your calling

Five9 outbound campaigns work through contact lists that you load, and a large calling team pays for every agent minute spent on numbers that never connect. Checking the list first lets you decide which contacts belong in a campaign.

  1. Step 1
    Find the number
    Build the list and fill in mobiles
  2. Step 2
    See who will pick up
    Check the list before you dial
    Will This Person Answer
  3. Step 3
    Dial
    Call the high chance contacts
    Five9
  4. Step 4
    Log the call
    Record the outcome and follow up

Frequently asked questions

Five9 is a cloud contact center platform covering voice, chat, email, SMS and social messaging. It has inbound, outbound and blended products, with AI, workforce engagement and CRM adapters on top. Its site says it serves over 3,000 customers.

WILL THIS PERSON ANSWER

Know who’ll answer
before you call.

Ask your AI tool who on your list will pick up. Every contact comes back High chance, Low chance or Bad data, with the best way to reach them.

No card required. US phone numbers only.

Try on 250 contacts for free