Five9
A cloud contact center platform for inbound, outbound and blended teams, with a dialer included in its voice bundles.
Five9 sells cloud contact center software that covers voice, chat, email, SMS and social messaging in one platform. Outbound and blended (inbound plus outbound) calling are part of the product, and its pricing page lists a dialer among the essential features of its bundles.
From Five9’s own siteSources
- five9.comproduct, checked Oct 12, 2026
- five9.com/pricingpricing, checked Oct 12, 2026
- five9.com/products-solutionsproduct, checked Oct 12, 2026
Found numbers in Five9? See who will pick up before you dial.
What is Five9?
Five9 sells cloud contact center software that covers voice, chat, email, SMS and social messaging in one platform. Outbound and blended (inbound plus outbound) calling are part of the product, and its pricing page lists a dialer among the essential features of its bundles.
It is built for contact centers rather than a single rep with a lead list. Its pricing sits in five bundles, with AI features, workforce engagement tools and CRM and unified communications adapters layered on top, and a 50-seat minimum.
Who it’s for
Five9 lists enterprise, mid-market and small business as the company sizes it serves, and names industries such as financial services, healthcare, retail, government, collections and sales and telemarketing. Its pricing is quoted by concurrent user with a 50-seat minimum, so it suits teams of that size.
Key features
Pricing
Five bundles. Digital is $119 and Core is $159 per seat per month, with a 50-seat minimum. Plus, Pro and Enterprise are custom quotes.
Swipe for every plan. Prices from Five9’s own pricing page. Check there before you buy.
Alternatives to Five9
RingCentral
Talkdesk
Nextiva
Where Five9 fits in your calling
Five9 outbound campaigns work through contact lists that you load, and a large calling team pays for every agent minute spent on numbers that never connect. Checking the list first lets you decide which contacts belong in a campaign.
- Step 1Find the numberBuild the list and fill in mobiles
- Step 2See who will pick upCheck the list before you dialWill This Person Answer
- Step 3DialCall the high chance contactsFive9
- Step 4Log the callRecord the outcome and follow up
Frequently asked questions
Five9 is a cloud contact center platform covering voice, chat, email, SMS and social messaging. It has inbound, outbound and blended products, with AI, workforce engagement and CRM adapters on top. Its site says it serves over 3,000 customers.
Its pricing page lists a dialer among the essential features of its bundles, and the site has outbound and blended products plus an Advanced Campaign Manager. It does not describe dialer modes, so ask about predictive, progressive and preview dialing in a demo.
On its pricing page, Digital is $119 and Core is $159 per seat per month, billed per concurrent user with a 50-seat minimum. Plus, Pro and Enterprise are custom quotes, and usage charges and add-ons can apply.
The pricing page and home page mention no free trial. They offer a demo and a quote. Plan on talking to sales before you can see the product.
Its site names enterprise, mid-market and small business customers, and industries such as financial services, healthcare, retail, government, collections and telemarketing. The 50-seat minimum points to contact center teams rather than small sales teams.
The pricing page names CRM adapters for Salesforce, ServiceNow, Dynamics, Zendesk and Oracle, and UC adapters for Microsoft Teams, Zoom, RingCentral and AT&T Office@hand. The site also lists APIs and SDKs.
It can run outbound campaigns, and its industries include sales and telemarketing. But it is priced and built as a contact center platform, so a small cold calling team will usually find a dedicated sales dialer easier to buy and set up.
No. The two connect by hand: export your contacts as a CSV, check them, and load the results into a Five9 campaign list. Will This Person Answer checks US phone numbers only, and the first 250 contacts are free with no card.
Each contact comes back High chance, Low chance or Bad data. Load the High chance contacts into your Five9 outbound campaign list, using its documentation for the import steps. One credit checks one contact.
Send Low chance contacts to email or SMS, which Five9 lists as channels. Leave Bad data contacts out of the campaign so agent time is not spent on them.
Know who’ll answer
before you call.
Ask your AI tool who on your list will pick up. Every contact comes back High chance, Low chance or Bad data, with the best way to reach them.
No card required. US phone numbers only.



